Terms & Conditions

Your access to this website (more details can be read in the Using Our Website section); and our sale of products to you (referred to in these terms and conditions as "you" and "your" and which should be interpreted accordingly) via this website.

The website referred to in these terms and conditions is our Tottenham Hotspur online shop website located at tottenhamhotspur.com or tottenhamhotspur.com/shop or any extension or variation of the shop, including shop.tottenhamhotspur.com mobileshop.tottenhamhotspur.com or the official Spurs Shop app for iOS and Android devices.

Please read these terms and conditions carefully before you submit your order to us. These terms and conditions tell you:

• who we are (see the Who We Are and How To Contact Us section);

• how we will provide products to you (see the Delivery Information section);

• how you may change or end the contract (see the Ending Your Contract With Us section);

• what to do if there is a problem (see the How to tell us about any problems section);

• your rights to a refund or an exchange (see the Returns and Exchanges section);

• specific details in relation to any ongoing offers or promotions (see the Promotions section)

• other important information (see the Other Important Terms section).

A binding contract will be formed between us and you when we send you confirmation via email that your order has been accepted. It is at this point that a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Once payment is received in full by us, you will legally own the products. The products will be your responsibility from the time we deliver the products to the address you gave us or you collect it from us.

The costs of delivery will be as displayed to you on our website. All delivery times are based on working days, which are Monday to Friday. Weekends and Bank Holidays are not classed as working days.

United Kingdom Delivery Information

We aim to despatch Standard Delivery items within seven (7) working days, and delivery can take between two – five (2-5) workings days from despatch, but during busy times (e.g. Black Friday, Cyber Monday and Christmas) You should give up to thirty (30) working days to receive your item, as outlined in the Consumer Regulations Act 2013.

United Kingdom Standard Delivery

The rates listed below for postage and packaging includes documentation, packing materials and labour. An additional charge may be levied for deliveries of heavy or bulky items. You will be contacted if this applies to your order.

Overseas Delivery Information

We aim to despatch Standard Delivery items within seven (7) working days. Overseas orders can take up to thirty* (30) working days for delivery from the date on which the order is despatched from our warehouse in the United Kingdom. Some orders may be delivered in several parcels to suit packaging requirements.

During busy times (e.g. Black Friday, Cyber Monday and Christmas) this could be up to thirty (30) working days as outlined in the Consumer Regulations Act 2013.

*For some countries this may vary depending on local postal services and customs checks.

Although all efforts will be made to ensure prompt despatch, orders are accepted without guarantee of delivery by specific dates due to variations in postal services and customs practices in each country.

Please note the customer is responsible for all charges that relate to customs or duty that may be applied in certain countries and for any returns, sent back to the United Kingdom. We take no responsibility for these charges or for any delays in your receiving any goods owing to customs’ intervention.

We aim to despatch your order within seven (7) working days of you placing your order with us through the online shop. Please check the website and your emails for any updates at busy times or due to unexpected delays.

Once despatched, your order will be delivered to you no later than thirty (30) days after the day on which we accept your order.

Due to the ongoing situation in relation to coronavirus, our delivery commitments in the two paragraphs above as well as any that may be set out in an order confirmation (or other email from us) may be amended at any time before or after acceptance of an order, including without limitation, in circumstances where such amendment or postponement is caused (whether directly or indirectly) by disruption to our supply chain, capacity, resourcing or trading operations as a result of any national or international health epidemic, pandemic or other outbreak of virus or disease (including without limitation, coronavirus) or Government intervention.

Please be aware that all UK Bank and Public holidays are not included as a working day so when ordering please take this into account.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we take these steps we will not be liable for delays caused by the event, but if there is a risk of a long delay you may contact us to end the contract and receive a refund for any products you have not received and are still at our Warehouse facility and not within the delivery/courier network.

Please check your confirmation emails for details of your parcel’s status.

You must report any damaged goods or missing items from your parcel within seventy-two (72) hours of receipt of your order otherwise we may not be able to replace your items.

In accordance with the regulations imposed by our couriers, we cannot deem a parcel lost until ten (10) working days (Royal Mail) from the date of despatch from our warehouse for UK customers and twenty-five (25) working days for overseas customers.

Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

- If you have just changed your mind about the product, see the Changing Your Mind section. You may be able to get a refund if you are within the "cooling off" period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

- If what you have bought is faulty or incorrectly described, you may have a legal right to end the contract: see the Faulty Goods section;

- If you want to end the contract because of something we have done or have told you we are going to do, see the Your right to end the contract because of something we have done or are going to do section.

You have the right to cancel all or part of your order for any reason during a "cooling off" period of fourteen (14) days from the day after the day on which the products come into the physical possession of either you or a person other than you that you have nominated to take possession of the order.

If you cancel during the fourteen (14) day "cooling off" period, you will be entitled to a refund in respect of the products that you return us. If you cancel and return all the items in your order during the "cooling off" period, we will also refund your original delivery charge. In certain circumstances, we may make some deductions to your refund – these are described in the Deductions from refunds section below.

If your order consists of multiple items/parcels delivered over multiple days, then the "cooling off" period starts fourteen (14) days from the day on which the last of the items / parcels come into your physical possession (or the physical possession of a person other than you that you have nominated to take possession of the order).

You do not have a right to change your mind in respect of any products which become mixed inseparably with other items after their delivery.

Your right to end the contract because of something we have done or are going to do. If you are ending a contract for one of the below reasons, the contract will end immediately, and we will refund you in full for any products which have not been provided. The reasons are:

• we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed (see Your Contract With Us section); or

• there is a risk that supply of the products may be significantly delayed because of events outside our control (see Delay section).

To end your contract with us, please contact us.

If you have any questions or complaints about a product, please contact us by phone, post or email – see contact details.